Privacy Policy

Rainbet Casino respects your privacy and aims to handle personal information fairly, securely and transparently. This Privacy Policy explains what information an online casino site may collect, why it is used, how it may be shared, how it is protected and how players can exercise their privacy rights. It applies to information collected through the website, account services, customer support and related online features.

Rainbet operates under an Anjouan Internet Gaming License issued by Anjouan Licensing Services in the Autonomous Island of Anjouan, Union of Comoros, with reference number ALSI-152406029-FI2.

Information we may collect

To provide gaming and account services, Rainbet Casino may handle different types of information about players and visitors. The information collected depends on how you use the website, whether you create an account, the services you request and the checks that apply to online gambling activities. We aim to collect information that is reasonably relevant to operating the service, protecting players and meeting our obligations.

Account and contact information

When you register or communicate with us, we may collect details such as your name, date of birth, country or state of residence, username, account preferences and contact details. We may also receive information you provide when contacting customer support, reporting a problem, responding to a request or updating your account. Records of your communications may be kept so that we can understand the issue, provide consistent support and review the quality of our service.

Identity and verification information

Online gambling services may need to verify a player's identity, age and location. For this purpose, we may handle copies or details from identity documents, proof of address, information about your source of funds where appropriate, and other information needed for account verification, security and anti-fraud checks. We aim to request only information that is reasonably needed for these purposes. If requested information is not provided, some account functions may be delayed, restricted or unavailable.

Payment and transaction records

We may keep records relating to deposits, withdrawals, wagers, winnings, account balances, payment methods and other transactions. Payment information may be processed through payment service providers. Depending on the payment method, we may not receive or store the full details of your payment instrument, but we may receive information needed to confirm and record a transaction, investigate a payment issue and prevent misuse.

Device, usage and cookie information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location, login activity, error information and interaction with website features. We may also use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website usage and improve the online experience.

How and why information is used

Personal information is used for purposes connected with operating an online casino account and providing requested services. We seek to use information in a way that is proportionate to the purpose for which it was collected and consistent with applicable privacy requirements. The purposes may include the following:

Creating, maintaining and administering your account.
Processing deposits, withdrawals, wagers and other account transactions.
Verifying your identity, age, location and eligibility to use the services.
Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks.
Providing customer support, investigating enquiries and resolving complaints or technical issues.
Communicating with you about account activity, service updates, security matters and other important information.
Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
Monitoring and improving website performance, usability, security and reliability.
Meeting legal, regulatory, court, tax, accounting and record-keeping obligations.
Protecting the rights, property, safety and security of players, the website and other people.

We may use information in aggregated or de-identified form for analysis, reporting, fraud prevention and service improvement. Information in this form is intended not to identify an individual player directly. We may also use account and activity information to identify unusual behaviour, protect the integrity of games and investigate suspected misuse of the website.

Marketing communications

If you choose to receive promotional communications, we may use your contact details to send information about services, features or offers. You can withdraw your consent to marketing at any time by using an unsubscribe option in a marketing message or by contacting us. Choosing not to receive marketing will not normally affect essential account, security or service communications. We may retain a record of your marketing preference so that we can respect your choice.

Lawful and necessary use

Information may sometimes be used without separate consent where this is necessary to provide a service you have requested, protect the security of an account, prevent fraud, comply with a legal obligation or protect the legitimate interests of players and the website. We consider the nature of the information and the potential impact on individuals when deciding how it should be used.

Sharing, security and storage

Rainbet Casino may share personal information where this is reasonably necessary to provide services, protect players and meet legal obligations. Information may be shared with service providers that support website hosting, payment processing, identity verification, customer support, fraud prevention, cybersecurity, communications, technical maintenance or other essential business functions. These providers should handle information only for authorised purposes and in accordance with applicable requirements.

Information may also be disclosed to relevant authorities, professional advisers, financial institutions, courts or other parties where disclosure is required or permitted by law, necessary to investigate suspected fraud or unlawful activity, or needed to protect safety and legal rights. We do not intend to sell personal information as a standalone product. We may provide limited information to third parties where doing so is necessary to complete a payment, verify an account or respond to a legitimate request.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, encryption or similar safeguards where appropriate. Access to personal information should be limited to people and service providers who need it for an authorised purpose.

No online transmission or storage system can be guaranteed to be completely secure. Players should protect their passwords, avoid sharing login details, use secure devices and keep their software reasonably up to date. If you suspect unauthorised access to your account or believe information has been misused, contact support as soon as possible so the matter can be reviewed.

International processing

Some service providers or systems used to operate an online service may process information in countries outside Australia. Where this occurs, appropriate steps should be taken to support the protection of personal information and to comply with applicable privacy requirements. The location of processing may depend on the service involved and the technical systems supporting it.

Keeping information

Information is generally kept only for as long as it is reasonably needed for the purposes described in this Policy. Some account, identity, payment and transaction records must be retained for a period required by law, even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements. Requests to delete information cannot override a legal or security requirement to retain it.

Cookies and your privacy rights

Cookies

Cookies are small text files or similar technologies placed on your device when you visit a website. Some cookies are necessary for account login, security, navigation and core website functions. Other cookies may help remember preferences, measure website performance, understand how visitors use the site or support relevant communications. The availability and purpose of cookies may change as website features develop.

You can manage, restrict or delete cookies through your browser settings. If you block certain cookies, some website features may not work correctly, and you may need to enter preferences or login information again. Browser controls may also allow you to receive a notice before cookies are stored. Cookie settings usually apply only to the browser and device on which they are changed.

Your data rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where retention is not required, and withdrawing consent to marketing communications.

Access: ask for a copy or explanation of personal information we hold about you.
Correction: ask us to correct information that is inaccurate, out of date or incomplete.
Deletion: ask us to delete information where there is no continuing reason or legal requirement to keep it.
Marketing consent: withdraw your consent to promotional communications at any time.

To exercise these rights or ask a privacy question, contact support@rainbetcasino.best. You may use this address to request access to your data, ask for a correction, request deletion where appropriate, or withdraw consent to marketing. We may need to confirm your identity before completing a request so that personal information is not disclosed to the wrong person.

We will consider and respond to requests within a reasonable timeframe, subject to applicable requirements, security concerns, legal obligations and the rights of other people. If information must be retained by law, a deletion request may not be able to remove it immediately, but access, correction or restriction options may still be considered. We may also explain if a request cannot be completed in full and why.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes in services, technology, legal requirements or privacy practices. The updated version will be made available on the website, together with an updated effective date where appropriate. Players should review this page occasionally to stay informed about how information is handled. Continued use of the website after an update may indicate acceptance of the revised practices, to the extent permitted by law.